Last updated: October 29, 2026

Thanks for shopping the Chic n Stylish boutique at chicnstylish.com. This Returns & Refunds Policy explains how returns, replacements, and refunds work for items purchased in our shop.

If you need help, email stageresales@gmail.com with your order number and we will guide you through the next steps.

1. Quick summary

  • Apparel (tees, sweatshirts, and other made-to-order clothing): final sale for change of mind, wrong size, or wrong color. Damaged, defective, misprinted, or incorrect items can be reported within 30 days of delivery for a replacement or refund.
  • Hair products, tools, and accessories: unused and unopened items may be returned within 14 days of delivery. Opened items are generally final sale for hygiene reasons, except when damaged or defective (report within 30 days of delivery).

2. Apparel (made-to-order)

Most boutique apparel is printed or produced after you order through our print-on-demand partners. Because these pieces are made to order, we cannot accept returns or exchanges for:

  • Change of mind
  • Incorrect size or color selection
  • Fit preference after trying the item on
  • Orders placed in error

Please review size charts and product photos carefully before checkout. Minor print-placement variation within normal production tolerance is not treated as a defect.

We will help if something went wrong in production or shipping. If your apparel arrives damaged, defective, misprinted, or is the wrong item, contact us within 30 days of delivery with your order number and clear photos of the issue (and packaging when helpful). In most eligible cases we can arrange a replacement or refund without requiring you to ship the item back.

3. Hair products, tools, and accessories

For haircare, hair tools, claws/clips, and similar boutique items fulfilled through our wholesale partners:

  • Unused and unopened items may be returned within 14 days of delivery for a refund or exchange (subject to stock and supplier eligibility). An approved return authorization is required before anything is shipped back.
  • Opened, used, or unsealed items cannot be returned for change of mind, for hygiene and safety reasons.
  • Damaged, defective, or incorrect items can be reported within 30 days of delivery, even if packaging was opened to inspect the product. Include photos so we can resolve it quickly with our fulfillment partner.

4. How to start a return or report an issue

Email stageresales@gmail.com and include:

  • Order number
  • Item name(s)
  • Reason for the return or issue
  • Photos of the item and packaging (required for damage, defect, misprint, or wrong-item claims)

Please wait for our written approval and return instructions before sending anything back. Unauthorized returns may not be refunded.

5. Return shipping

For damaged, defective, misprinted, or wrong items, we usually resolve the issue with a replacement or refund and often do not need the original item returned. If a return shipment is required because of our error, we will cover reasonable return shipping or provide a prepaid label when available.

If the return is an approved change-of-mind return on an eligible unused/unopened hair item, you are responsible for return shipping unless we say otherwise in writing. Supplier restocking fees, when applicable, will be disclosed before you ship.

6. Refunds

Approved refunds are issued to the original payment method. Please allow time for inspection when a return shipment is required, plus your bank or card issuer’s processing time. Original shipping fees are only refunded when the return is due to our error or a fulfillment defect.

7. Exchanges

We do not guarantee exchanges for made-to-order apparel (including size or color swaps). For eligible unused/unopened hair items, we may offer an exchange when stock allows. If your preferred replacement is unavailable, we will refund the eligible item instead.

8. Sale, promo, and discounted items

Promo codes (including first-order offers such as CHIC10) do not change this policy. Damaged, defective, misprinted, or wrong items are still covered. Change-of-mind eligibility still follows the apparel and hair rules above.

9. Lost or delayed packages

If tracking shows no movement for an extended period, or the carrier marks a package delivered but you did not receive it, contact us at stageresales@gmail.com. We will help investigate with the carrier and fulfillment partner and work toward a replacement or refund when appropriate.

10. Contact

Questions about an order or this policy:

Email: stageresales@gmail.com
Website: chicnstylish.com
Contact page: chicnstylish.com/contact